g89 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how g89 ("we", "us", or " "our") collects, uses, stores, and protects personal information provided by players using the g89 online gaming platform at g89.live. This policy applies to all registered account holders and visitors to the platform based in the Philippines.

We are committed to handling your personal information responsibly and in a manner consistent with applicable Philippine data privacy regulations. By accessing the g89 platform or creating an account, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read together with our Terms & Conditions. If you have any concerns about how your data is handled, please contact our support team before continuing to use the platform.

2. What We Collect

g89 collects personal information that you provide directly, as well as data generated through your use of the platform. The table below outlines the main categories of data we collect and why.

We do not collect sensitive personal information beyond what is listed above unless explicitly required for identity verification purposes and with your knowledge.

3. How We Use Your Data

The personal information we collect is used for specific, legitimate purposes related to running the g89 platform. We do not use your data for purposes incompatible with those listed here.

• Account management: Creating your account, verifying your identity, processing login requests, and managing your profile settings.
• Transaction processing: Handling deposits and withdrawals in PHP through your chosen payment method, whether that's bank transfer, GCash, Maya, or other supported e-wallets.
• Fraud prevention and security: Detecting suspicious account activity, preventing unauthorised access, and protecting the integrity of the platform for all players.
• Regulatory compliance: Meeting our obligations under applicable laws, including identity verification, record-keeping, and anti-money laundering requirements.
• Customer support: Responding to your queries, resolving disputes, and following up on technical issues you report.
• Platform improvement: Analysing aggregated usage data to improve game performance, navigation, and the overall player experience.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling and offer appropriate support tools when needed.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts to your registered contact details.

4. Sharing Your Data

g89 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We only share data in the following limited circumstances:

• Payment processors: To complete your deposit or withdrawal, relevant transaction details are shared with the payment provider handling that specific transaction — for example, your bank or e-wallet service.
• Identity verification providers: Your KYC documents may be processed by a third-party verification service to confirm your identity and comply with applicable requirements.
• Technology and platform providers: Service providers who help us operate the g89 platform — such as cloud hosting or security services — may process data on our behalf under strict confidentiality obligations.
• Legal and regulatory authorities: Where required by Philippine law or in response to a lawful request from a relevant authority, we may disclose necessary account information.
• Fraud and security investigations: In cases of suspected fraud, money laundering, or other serious violations, relevant data may be shared with law enforcement or other appropriate bodies.

Any third party that processes data on behalf of g89 is required to handle that data securely and only for the specific purpose for which it was shared.

5. Cookies and Tracking

g89 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and understand how players use the platform. Cookies are small text files stored on your device when you visit the site.

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. Disabling these may prevent you from using core platform features.
• Performance cookies: Used to collect aggregated, anonymised data about how pages are used, which helps us improve load times and navigation.
• Security cookies: Help us detect and prevent fraudulent activity and protect your account during active sessions.

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies may affect how the platform performs for you. g89 does not use cookies to serve third-party advertising.

6. Data Security

Keeping your personal information secure is a priority for g89. We apply a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

• All data transmitted between your device and g89 is encrypted using SSL/TLS protocols.
• Account access is protected by password authentication combined with OTP verification on login and sensitive account changes.
• Our systems are monitored for unusual activity, with automated alerts and manual review processes in place.
• Access to player data within g89 is restricted to authorised personnel who need it to perform their specific job functions.
• KYC documents and financial records are stored in secured environments with access controls and audit logging.

7. How Long We Keep Your Data

g89 retains your personal information for as long as your account is active or as long as is necessary to fulfil the purposes described in this policy. The retention period for specific data types is guided by the following principles:

• Account data: Kept for the duration of your active account plus a reasonable period thereafter in case of outstanding disputes or regulatory requirements.
• Transaction records: Retained for the period required under applicable Philippine financial and anti-money laundering regulations.
• KYC documents: Retained for the period required by applicable identity verification and compliance obligations.
• Support communications: Generally retained for a period sufficient to resolve the relevant issue and handle any related disputes.
• Usage and session data: Retained in aggregated or anonymised form for platform analytics after shorter individual-level retention periods.

When data is no longer needed and retention obligations have been met, we securely delete or anonymise it in accordance with our internal data management procedures.

8. Your Rights Over Your Data

As a player on g89, you have rights over the personal information we hold about you. We take these rights seriously and will respond to requests within a reasonable timeframe.

• Right to access: You can request a copy of the personal data g89 holds about you.
• Right to correction: If your personal information is inaccurate or incomplete, you can request that we update it. You can also update some details directly through your account settings.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained for legal or regulatory compliance even after an account closure request.
• Right to restrict processing: In specific situations, you may ask us to limit how we use your data while a concern is being resolved.
• Right to data portability: You may request a copy of your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact our support team at [email protected] with your request and sufficient information to verify your identity. We will acknowledge your request and follow up accordingly.

9. Minors

g89 is strictly an adult platform. Registration and play is limited to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has provided personal information or created an account on g89, we will take immediate steps to close the account and delete the associated data. If you believe a minor has registered on the platform, please notify us at [email protected] so we can act promptly.

10. Updates to This Policy

g89 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable laws, or improvements to our data handling practices. When we make material changes, we will update the "Last updated" date at the top of this page.

Where changes are significant, we may also notify registered players through their registered contact details. Your continued use of the g89 platform after any update constitutes your acceptance of the revised Privacy Policy.

We recommend revisiting this page periodically to stay informed about how your data is being handled. If any update concerns you, please contact our support team before continuing to use the platform.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please get in touch with our support team.

For general platform questions, you can also visit our FAQ page which covers the most common topics raised by players.